Returns & Exchanges
At Lynch Creek Farm, we take pride in the quality of our handcrafted products and want you to be completely satisfied with your order. If your greenery arrives damaged or fails to meet your expectations, please contact us within 10 days of delivery for a replacement or refund.
Contact Customer Support
Reach out to our team via email or phone within 10 days of receiving your order to initiate a return or report a quality issue.
Provide Photo Evidence
To help us improve our craftsmanship and process your claim quickly, please provide clear photos of the product and the original shipping box.
Review and Approval
Our quality assurance team will review your request and determine the best resolution, which may include a full replacement, store credit, or a refund.
Resolution Delivery
Once approved, we will ship your replacement greenery immediately or process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing